Case Study: Booking. com
INDUSTRY
E-commerce
BUSINESS OBJECTIVE
Invest in digital technology that helps take the friction out of travel
EVENT LOCATION
17 locations all over the world
How Azavista helped out Booking.com to improve their flexibility, availability, and speed on setting up their events!
Booking.com is a travel e-commerce company established in 1996 in Amsterdam. It has grown from a small startup to one of the largest booking services in the world! Nowadays, the company employs more than 17,000 people in 198 offices in 70 countries worldwide.
With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel by connecting travelers with the world’s largest selection of incredible places to stay. It includes everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. Their website and mobile apps are available in over 40 languages, offer 28,974,234 total reported listings, and cover 153,519 destinations in 227 countries and territories worldwide.
The Challenge
Booking.com was having some bad time constraints regarding the onboarding, training, integrations, and setup of 17 events that had to happen within 2 months. Since there were a lot of events happening at a very short time, Booking needed a solution that could offer flexibility to get things done within the timeframe that they had.
The solution
After discussing with Booking.com about their current struggles, Azavista went to their office for 4 working days to train planners and setup events together. For one month our team had close collaboration with the company. We were doing tasks together to speed it up and just one week before their first event, everything was set up!
During this time, we worked as their participant management solution by collecting participant’s data and creating databases with their information. Also, we provided flights and hotel management solutions through a customized travel integration (we connected Azavista with Galileo, a computer reservations system and ATPI, Booking.com travel partner). They were able to book flights and send tickets to participants.
The results
Thanks to the close collaboration between our CSM and the event planners, the set up for events was smooth. They had a custom layout (by our designer) in line with their corporate branding and building the Registration Form was no problem.
The flight proposals were sent through Azavista by a travel agency and, upon confirmation from the participants, the flight was booked. Thanks to the travel integration (between Galileo and Azavista) all flight information was imported in Azavista and the traveler got an automatic flight confirmation.
Overall, Booking.com appreciated our ability to be flexible with the requirements that they had. Ultimately, we were able to work at a high speed in setting up each one of the events and meeting their needs.
